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Shipping & Returns

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To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund. Return shipping is paid by buyer ,shipping is not refunded.  

A 20% restocking/handling fee will be applied to refund.  

 

Please send a copy of invoice with returns to

SULLIVAN BROTHERS TOYOTA SCION

ATTN- PARTS DEPT RETURNS

5 CRANBERRY ROAD

KINGSTON MA 02364  



You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

WE ARE IN THE NORTHEAST SEVERE WEATHER MAY AFFECT TIMES OF SHIPPING DURING STORMS. 

CLOSED MOST MAJOR HOLIDAYS, EXPECT EXTRA DAY OR TWO FOR SHIPPING AND PROCESSING.

 

Shipping est can be made before purchasing. just go to your cart and put in your state and zip code and hit the shipping est tab.

Orders take 1-3 business days to process and ship, we ship monday-friday we use ups and usps any orders placed on fri night after 4pm est through sunday will start processing on monday.  The Will call option also takes 1-3 buisness days for processing you will be emailed with a time that your order will be ready for pick up normally within 1-3 buisness days.


Sorry we do not ship to Alaska, Hawaii, PR, Canada or anywhere outside the 48 states. Any order place to ship anywhere outside the 48 states will be suject to cancellation.we adhere to a strict privacy policy that means your information will not be shared, sold, or otherwise distributed. We hope you enjoy your stay, Thanks

We can ship to any of the 48 states, sorry we do not ship to Canada, PR, Hawaii, ALaska or anywhere outside of the 48 states at this time. Note that there are restrictions on some products, and some products cannot be shipped to certain areas. 


MA RESIDENTS 6.25% SALES TAX